FAQ

Exchanges Due to hygiene purposes, we are unable to allow exchanges of products. Refunds Shuark.co takes pride in checking every product before they are being shipped out. Do also note that due to handmade nature of product, slight imperfections are inevitable. However, should item be damaged during the shipping process, Shuark.co will provide a one-for-one exchange of item of same value. Should preferred item be of a higher price, a top up is required. A refund of the difference will be provided should the item be of a lower price. In the event product received is damaged, kindly email us at shuark.co@gmail.com with the following details: 1. Name of item 2. A clear photo of the damaged item 3. Preferred product of exchange Do note that we will only accept returns within 7 days from date of delivery. Please note that sold items are non-refundable.

All our earrings posts are made out of either surgical grade stainless steel or 925 Silver, they are all nickel and lead free and suitable for sensitive skin.

While polymer clay is supposedly durable and slightly flexible, it can still be scratched or broken. Be careful not to drop the delicate pieces or place them in pockets/purses. Here are some tips: 1. Keep your jewelry away from solvents - cleaners, hairspray, perfumes, nail polish etc 2. Keep out of heat and extended periods of direct sunlight. 3. Store jewelry in a case/box, away from high humidity, to keep metal from tarnishing.

Once you reach the eligible number of points, vouchers will appear redeemable under the ‘Your rewards’ section of the dashboard. Simply click ‘Copy Code’ and paste it at the checkout. You’ll be able to access your unclaimed rewards at any time under the section ‘Your rewards’ in your loyalty dashboard. Please note that points will be deducted accordingly from your account upon redeeming a reward. Once you have opted to redeem your points for voucher(s), the process cannot be reversed and your points will not be reinstated.

Shuark Rewards is a loyalty programme for our customers, a little thank you to all of you for the support. Earn loyalty points by taking actions on our site, such as making a purchase or signing up as a member. When you accumulate enough points, you can redeem them for rewards. Rewards offer tailored benefits, such as a % discount on a purchase, or free shipping.

Unfortunately, voucher code stacking is not allowed in a single order.

No. This program is currently only available and valid online at shuark.co